RETURNS & REFUNDS POLICY

At TOKYO KITS, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase or experience an issue with your order, we are here to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

Include:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the item and the problem

Once your request has been reviewed and approved, we will arrange a replacement or another appropriate resolution at no additional cost.

Returns and Exchanges

To request a return or exchange, contact our customer support team at:

support@tokyokits.com

Please include:

• Your order number
• The reason for your request
• Photos, when applicable

Our team will review your request and provide the return instructions. Please do not send an item back before contacting us. Unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return or exchange:

• Your request must be submitted within 14 calendar days of delivery.
• The item must be unworn, unwashed, unused, and in its original condition.
• All original tags, packaging, and accessories must be included.
• Proof of purchase is required.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Incorrect Size Selection

We cannot accept returns or exchanges when the wrong size was selected during checkout. Please review our Size Guide carefully before placing your order.

If the measurements of the item you received are significantly different from those shown in our Size Guide, contact us within 7 days of delivery and include clear measurement photos.

Personalized and Non-Returnable Items

The following items cannot be returned, exchanged, or canceled:

• Jerseys personalized with names or numbers
• Jerseys with custom patches or other requested modifications
• Promotional gifts and complimentary items

An exception may apply if a personalized item arrives damaged, defective, or different from the customization submitted with your order.

TOKYO KITS reserves the right to reject any returned item that shows signs of wear, washing, damage, misuse, alteration, or missing tags and packaging.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

TOKYO KITS is not responsible for orders that are delayed, lost, or returned because of incorrect or incomplete delivery information provided by the customer.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method within 7 business days.
• Your bank or payment provider may take up to 10 additional business days to display the refund in your account.
• Original shipping charges are non-refundable unless the return resulted from an error by TOKYO KITS.

If more than 10 business days have passed since you received your refund confirmation, please contact our support team.

Need Help?

If you have questions about a return, exchange, or refund, contact us at:

support@tokyokits.com

Nothing in this policy limits any consumer rights you may have under applicable law.

TOKYO KITS — Built for the fanatics.